Warranty: change, return and refund

Time to return an article
The client has a legal time of 10 working days for returns and changes.


Exchange, return and refund conditions

  • By changes and return shipping costs are the responsibility of customer, if there are other costs such as transfers or bank charges the client assumed them.
  • To exercise this right, the buyer must to contact service customer of ortopediacanina.com or send an email to image of mail indicating the exercise of this right of withdrawal from the contract and identifying it with the number of purchase, invoice and product purchased and requests an account number where you will be credited the amount paid for the product.
  • The product must be in perfect condition, brand new, unused and in its original packaging. Ortopediacanina reserves the right not to admit to Exchange or return products that do not come in perfect condition as newly designated.
  • If the product is suitable for your return according to the conditions before expressed, the purchase price will be refunded to the bank account specified by the customer.
  • If the product is suitable to be subject to change, Ortopediacanina will proceed to, changing the product by the new year.
  • In theIf the new product have a higher amount, the customer will pay the difference in price through one of the means of payment recognized by Ortopediacanina
  • If the chosen product has a lower value, Ortopediacanina will refund the difference to the bank account specified by the customer.
  • In case of defective product, the seller shall proceed, as appropriate, to the repair, replacement, reduction in price or cancellation of the contract, efforts which will be free to the consumer and user. Seller responsible for failures of conformity which appear within a period of two years from delivery. Consumer and user shall inform the seller of the lack of conformity within two months since he had knowledge of it.

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